Keep liquids contained.
Avoid putting free liquids into a trash bag. Follow your community’s disposal guidance for wet waste or items that may leak.
A little preparation.
A cleaner shared space.
A well-prepared bag is a small way to care for your community. Start with your property’s pickup instructions, then keep these general tips in mind.
Report a service concernYour community’s instructions come first.
Collection days, set-out times, bag limits, containers, and accepted items vary by property. These general tips do not replace the instructions supplied by your community.
A few small steps.
A little more care.
- 01
Prepare a secure bag.
Choose a bag that can hold the contents, close it securely, and check for tears or dripping before moving it.
- 02
Follow your set-out instructions.
Use the placement, container, and timing instructions provided by your property team. Keep shared walkways clear.
- 03
Finish with your community’s routine.
Follow your property’s instructions for bringing containers back inside and checking notices about service changes.
Before the bag
reaches the breezeway.
Give the bag a quick check.
If you spot a tear or leak, replace the damaged bag before setting it out. If a spill is already in a shared space, let your property team know.
Need a bulk item gone?
Request a quote in the resident portal, right from your front door. Velt confirms the price, emails you a payment link, and you pick the date and time. It is an additional service you pay Velt for, not provided or charged by property management. For sharp materials, recycling, or anything you are unsure about, ask your property team.
If something’s off,
you’ll hear it kindly.
A courtesy notice comes first.
If a bag isn’t set out the way your community asks, our team leaves a friendly notice with a photo so you know exactly what to change. We don’t issue fines; any fine is your property’s decision.
If trash isn’t out at pickup time.
We note it with a photo and a time stamp, and you get an alert that a second round will be done tonight. Please bring it out right away. If it is still not out, that is recorded too, and any fine is your property’s decision.
A missed door gets a second visit.
If your bag was set out correctly and missed, let us know. We aim to go back the same night.
Your report won’t disappear.
Every service report gets a reference and a status update within one business day. Check its progress any time.
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