Your residents enjoy the convenience of doorstep collection. Your shared spaces deserve the same attention, your maintenance team shouldn’t have to clean up after trash night, and you deserve proof that it got done.
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Property teams tell us the same things go wrong with valet trash: messes left behind, missed doors, and nobody answering. These are the eight commitments we make instead.
The usual problem: Residue and drips left in the breezeway after pickup.
Our team uses double liners to prevent or reduce spills, and any spill during service gets cleaned up on the spot. Our team photographs each breezeway or landing before service and again after, so you see what we found and how we left it, not just a note that we stopped by.
The usual problem: A missed pickup that waits until tomorrow.
We review a reported missed door and aim to return the same night when the route and safety conditions allow. Otherwise, we arrange an additional pickup. The outcome is tracked in the service record.
The usual problem: Loose bags and litter around the compactor.
Each route ends with a pass around the compactor area and parking lot for loose litter. Bags never get left on the ground, and the compactor area is left safe and clean for residents and your team.
The usual problem: Surprise fines that turn residents against the property.
When something isn’t set out right, the resident gets a friendly courtesy notice with a photo first. If trash isn’t outside at pickup time, we log it with a photo and a time stamp, tell the resident a second round will be done, and show your team the record. Any fine stays your property’s decision, not ours.
The usual problem: Service reports that disappear into an inbox.
Every service report receives a reference and a status update within one business day. Residents and property teams can check progress online at any time.
The usual problem: Stains and odor that build up in Florida heat.
Pressure washing, odor treatment for spill spots, and compactor-area cleaning, with scope and schedule set in your service agreement.
The usual problem: A national call center that doesn’t know your property.
Velt serves Central Florida only. Your property works with a dedicated area lead and a direct line, set up with your service.
The usual problem: Nothing to show owners, inspectors, or residents.
Each month your team receives a report organized by building: pickups completed, proof-of-clean photos, issues reported and resolved, and show-up across routes.
Doorstep pickup keeps trash moving. These optional services take care of what builds up over time, especially in Florida heat and summer storms.
Ask about add-ons for your propertyScheduled washing for stairwells, landings, and breezeways where residue builds up over time. Scope and schedule are set in your agreement.
Treatment for the spots where spills tend to happen, to keep shared walkways from holding onto odor in the heat.
Deeper cleaning around the compactor or dumpster enclosure, beyond our nightly end-of-route sweep.
Items and debris cleared from vacant or turning units, photographed before and after. Management receives a negotiable rebate on trash-outs and on resident bulk pickups, set by property or by management company in the agreement.
Each month your team receives a report organized by building: pickups completed, proof-of-clean photos, issues reported and resolved, and show-up across every route.
Bring it to owner meetings, inspections, and resident conversations. It’s the record most valet trash services never give you.
Sample month · every route tracked
| Building | Pickups | Clean photos | Issues resolved |
|---|---|---|---|
| Building 1 | 30 of 30 | 30 | 1 / 1 |
| Building 2 | 30 of 30 | 30 | 2 / 2 |
| Building 3 | 30 of 30 | 30 | 0 / 0 |
| Building 4 | 30 of 30 | 30 | 1 / 1 |
Our team checks in at each building, takes the proof-of-clean photo, and logs service issues in the Velt portal. Your property team sees it as the route runs.
Discuss how Velt can fit into your community’s current collection setup, with service arrangements and resident instructions specific to your property.
Example collection photoEach building is checked in and photographed in the Velt portal, so your property team sees the work as it happens.
Sample information · not a live property reportTell us what’s happening on your property. We’ll start with your location, community size, and the challenges you want to address.
