The Velt promise: eight commitments for valet trash
Property teams tell us the same things go wrong with valet trash: messes left in the breezeway, missed doors, litter by the compactor, surprise fines for residents, and nobody to answer when something comes up. Velt was built around eight commitments that answer those problems directly.
- Proof of clean, every building. Our team uses double liners to prevent or reduce spills, and any spill during service gets cleaned up on the spot. Then our team photographs each breezeway or landing, so you see the shared space as we left it, not just a note that we stopped by.
- Missed pickups recovered the same night. If a door is missed, we go back that night. If we can’t, we arrange an additional pickup. Show-up is tracked on every route.
- A safe, clean compactor area. Each route ends with a pass around the compactor area and parking lot for loose litter. Bags never get left on the ground, and the compactor area is left safe and clean for residents and your team.
- Courtesy before consequences. When something isn’t set out right, the resident gets a friendly courtesy notice with a photo first. Any fine stays your property’s decision, not ours.
- A response within one business day. Every service report receives a reference and a status update within one business day. Residents and property teams can check progress online at any time.
- Breezeway care, on your schedule. Add scheduled pressure washing, odor treatment for spill spots, or compactor-area cleaning to your service plan.
- A local lead who knows your community. Velt serves Central Florida only. Your property works with a dedicated area lead and a direct line, set up with your service.
- A monthly report, building by building. Each month your team receives a report organized by building: pickups completed, proof-of-clean photos, issues reported and resolved, and show-up across routes.
Every commitment is written into a property’s service setup, not just this page.
See the Velt promise on the home page
Questions? Email info@veltliving.com.